Owner's book · not a shop
Open HoodKnow the car. Then the window. Factory specs in plain English — don't authorize until you can say this at the counter.
Jobs / roles
Beginner · short stepsExpert · spec · code · mm
Pick who you are. Use that desk. Then go to the counter.
Role switchboard. Everyday owner first. No live dealer inventory on any desk.
Clock-in · who are you
Ticket path · we send a script
Identify → spec → flags → compare-3 → script → OSM → print
01
Identify
VIN first. Year, make, and model if you do not have one.
02
Spec
Oil, coolant, and PSI for this car. The cap still wins.
03
Quote flags
Paste the RO. We mark the padded lines.
04
Compare 3
Three pastes. Flags. No buy button.
05 · here
Counter script
Three lines you say before you authorize.
06
Shops
OSM rooftops near a ZIP. We do not book a bay.
07
Print packet
Walk the yellow copy to the window.
RepairPal routes a shop. YourMechanic sends a person. AutoZone sells the part. This strip does not book, dispatch, or cart a SKU. Compare-3 is three pastes and flags — not a winner and not a checkout.
Pamphlet → operating system
Role desks hang off station 04 — the counter script. Owner, writer, and shop print a sentence you say at the window. Compare three pasted ROs before you authorize. RepairPal routes the job. YourMechanic sends a person. AutoZone sells the SKU. We will not grow a marketplace to catch up.
01 · Owner
Confidence checklist before you walk into a shop.
02 · DIY
Job card: tools, torque mindset, safety.
03 · Writer
RO decoder — LOF, alignment, trans service, ticket slang.
04 · Tech
What the customer will ask. Write millimeters, not adjectives.
05 · Parts
OEM vs aftermarket vs CAPA — the SKU conversation.
06 · Sales
What not to bury in F&I. PPI reminder.
07 · Shop
Fair quoting norms. Diagnosis is not the repair.
08 · Claims
Photo list for a claim that will actually pay.
09 · Inspect
Walk-around shot list. Not legal advice.
10 · Lane
Public vs dealer lanes. Fee gotchas. Landed cost.
11 · Fleet
Interval vs upsell. Approve the page, not the pitch.
12 · EV
12V, tires, brakes. There is no oil change.
Codes
Android BLE ELM327 or type a P/B/C/U. iPhone types. Do not throw parts.
PPI
Guided shots before you buy. Not a legal opinion.
Terms
Invoice slang: LOF, MPI, R&R, NTF, shop supplies.
270 DTCs in the jobs book · no live dealer inventory · no book-this-shop · build log stays at /builds