Owner

Beginner · short stepsExpert · spec · code · mm

Tick the card. Write one sentence. Walk in.

Confidence checklist: VIN, complaint, measurements, authorization ceiling.

WhoAudience: Daily drivers before a shop visit.Owners who will not authorize adjectives.
ClickControl: Check VIN, miles, the concern, the out-the-door ask.Finish the card. Copy the sentence.
SayCounter: Here is the concern in one sentence. What's the test?Approve a number, not a vibe. Call before extras.

Station 04 · counter script

Before you walk in

You are on the ticket path: quote flags already marked, or you write the sentence now. Do not approve until you can say the hold line. Next is OSM rooftops (no book) or the print packet. This desk does not book a shop.

Ticket path · we send a script

Identify → spec → flags → compare-3 → script → OSM → print

RepairPal routes a shop. YourMechanic sends a person. AutoZone sells the part. This strip does not book, dispatch, or cart a SKU. Compare-3 is three pastes and flags — not a winner and not a checkout.

Next on the path: OSM rooftops — no book · Print packet

01VIN in my pocket17 characters from the windshield or door sticker. Photo both if they disagree.
02One sentence for the writerWhen, speed, weather, how long. 'Check brakes' is how you buy an MPI.
03If the light is on, I wrote the codeAny $20 scanner. Translate it on /jobs/obd before you authorize a part.
04I will ask for millimeters, not adjectives'They're due' is not a reading. Rotor mm, pad mm, tread 32nds, PSI.
05Out-the-door number before they startLabor + parts + supplies + tax. A range is fine. Silence is not a price.
06Call me before 'while we're in there'New work needs a new number. I do not authorize by voicemail silence.
07I want the old part in the boxIf they say core or hazardous, I want a photo. Otherwise it rides home.
08Wait / ride / loaner is decidedDon't discover a four-hour diagnosis in the lobby with a running meter.