Parts counter

Beginner · short stepsExpert · spec · code · mm

Ask the VIN. OEM, aftermarket, or CAPA — say which.

OEM vs aftermarket vs CAPA body. No fake live inventory. No TecDoc interchange.

WhoAudience: Counter staff and owners buying a SKU.Anyone writing a brand on an invoice line.
ClickControl: Walk the SKU conversation. We do not show a dealer shelf.Use the talk track. Search URLs live on /parts.
SayCounter: VIN first. Which brand, and is it OEM or aftermarket?Write the brand and OEM/AM on the RO. No 'equivalent' without a name.

05 · Parts counter

SKU conversation

OEM, aftermarket, CAPA body. Ask the VIN. We do not pretend a dealer shelf is on this page.

The counter sentence

This is the dealer-boxed part for that VIN. I'll write the part number and the supersession if there is one.

Do not say 'OEM is the only safe part' on a filter or a CAPA-certified panel. That is a preference, not physics.

Ask 01
Year / make / model / last 8 of VIN
The catalog forks on the VIN more than the owner thinks.
Ask 02
Engine and fuel
2.0T vs hybrid vs diesel. Filters and coils are not interchangeable.
Ask 03
Options that change the SKU
Tow, AWD, Brembo, LED vs halogen, sunroof drain, TPMS.
Ask 04
Old part number or a photo of the box
Supersessions lie. The box on the shelf last time is a clue.
Ask 05
Who is installing
DIY needs the sensor and the hardware. A shop may have the grease.