RO glossary

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Look up the slang on the ticket. Read the trap on that line.

Invoice slang: LOF, MPI, R&R, NTF, shop supplies, 'while we're in there.'

WhoAudience: Anyone staring at LOF, MPI, R&R, or shop supplies.Owners and writers who want the trap named.
ClickControl: Search a term. Copy what to say.Term → meaning → counter line → trap.
SayCounter: What does [term] mean in dollars on this RO?Shop supplies need a number. 'While we're in there' needs a yes.

Invoice slang

Strut / shock

The damper. Leaking or failed rebound. Springs are separate unless they sell a loaded assembly.

Focused on Strut / shock

steering
Strut / shock
The damper. Leaking or failed rebound. Springs are separate unless they sell a loaded assembly.
Say · Leak photo? Bounce test is weak evidence. Ask for the leak or the broken spring.
Four corners 'because we recommend in pairs' — pairs on an axle are fair; all four needs a reason.