Owner's book · not a shop
Open HoodKnow the car. Then the window. Factory specs in plain English — don't authorize until you can say this at the counter.
Owner's book · not a shop
Open HoodKnow the car. Then the window. Factory specs in plain English — don't authorize until you can say this at the counter.
RO glossary
Beginner · short stepsExpert · spec · code · mm
Look up the slang on the ticket. Read the trap on that line.
Invoice slang: LOF, MPI, R&R, NTF, shop supplies, 'while we're in there.'
Invoice slang
Try cabin-filter, LOF, or flush
ticket
Additional work discovered after teardown. Fair when they call with a price before they do it.
Say · Call me with the new out-the-door number before you continue.
Unauthorized extras are how a $400 job becomes $1,400. Silence is not consent.